Terms of service
This website is operated by PlantPatio, the commercial name of the legal entity Home&Patio Lda, NIF 516434233 with fiscal location in Viana do Castelo, Portugal. Plantpatio offers this website, including all the information, tools and services available to you in it to you, the user, according to the terms, conditions, policies and notification herewith stated.
When visiting and purchasing within the Plantpatio website, you are participating in our “service” and accept the below terms & conditions, including all the additional terms, conditions and policies referred in this document and / or available within any of its hyperlinks.
These terms of service apply to all users of this site, including without limitations users that are browsers, suppliers, clients, merchants and / or content collaborators.
Please carefully read these terms of service before accessing or using our website. By accessing or using any part of the site, you are agreeing to the terms of service. If you don’t agree with the terms and conditions, then you should not access this website or any of its services. If the terms of service are considered ad an offer, the acceptance is expressly limited to these terms of service. Any new functionality or tool added to the current website will also be subject to these terms of service. We reserve the right to update, change or replace these terms of service through the publication of updates and / or changes on the website. It is your responsibility to review the website to verify any changes. The usage or access to the website after the publishing of any change is considered the acknowledgment and acceptance of such changes.
Our webstore is lodged in Shopify Inc who provides us with an online commerce platform that allows us to sell you our products & services.
TERMS OF USAGE
By using this website, you declare that you are Legal Age Adult in your country, state or province of residence and that you provide Plantpatio with the consent for any of your dependents of minor age use this site.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the service, use of service, access of service or any contact within Plantpatio website without the express consent of Plantpatio.
You should not use Plantpatio products for any illegal or non-authorized usage, nor within the usage of Plantpatio products and services violate any law within the jurisdiction of your residence, including but not limited to trademark regulations.
The failure to comply with these terms will result in immediate discontinuation of services.
The present conditions are intended to define the General Conditions of Sale between Plantpatio and the User, from the act of purchase to the various services provided by Plantpatio, such as payment methods and delivery conditions for orders.
SITE CONTENT & INFORMATION
This site may contain certain historical information. Historical information is not necessarily up to date and is provided solely for your reference. Plantpatio reserves the right to modify the contents of this site at any moment, without the obligation to update any information within the website. You accept that it is your responsibility to monitor changes in the website.
The User can place his/her order online at www.plantpatio.com . In order to successfully complete your order, certain personal data such as your e-mail address, name, address,
telephone, etc. will be required. The User must fill in all mandatory fields for this purpose. When making an online purchase, the User expresses his/her acceptance, fully and completely, of the general conditions of sale, prices and description of the products contemplated in this transaction.
Deliveries are only guaranteed for those countries identified within the delivery options and the expected delivery time is specified in the website.
For reference, for addresses in mainland Portugal and Spain peninsula, delivery is estimated to 3 to 4 working days after dispatch of the order.
Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France (Metropolitan and Corsica), Greece, Netherlands, Italy, Poland, Sweden, Norway, Lithuania, Hungary, Latvia, Czech Republic, Romania, Bulgaria, Switzerland, Luxembourg: estimated to 5 to 7 working days (after dispatch).
Ireland: Delivery estimated to 8 to 10 working days (after dispatch).
Once your order has left Plantpatio warehouse, you may receive an email and / or SMS with the information of your parceland tracking information, should the logistic provider used facilitates it.
PRODUCTS AND SERVICES
Certain products and services may be exclusively available only through www.plantpatio.com. These products and services may have limited quantities available and are subjects to exchange according to our exchanges and return policy.
Plantpatio reserves the right to limit the sales of our products and services to any person, geographic region or jurisdiction. This right may be used case-by-case. Plantpatio reserves the right to limit the quantities of products or services offered. All products and services descriptions are subject to changes at any moment, without prior notice at our sole discretion. Plantpatio reserves the right to discontinue any product or service at any moment. Any product or service offer within this site is null / not applicable in any geography or jurisdiction where such type of offer is prohibited.
Plantpatio has different payment methods at your disposal: Debit & Credit Card, ATM Reference, PayPal and Bank Transfer.
You commit to provide up to date, complete and precise relevant payment information such as your email and / or credit card number and due by dates so that we can complete your transactions and contact you whenever required.
Prices are in Euros, with taxes and fees included. All prices shown include VAT (where applicable) at the legal rate in force. Plantpatio reserves the right to change prices, specifications and or discontinue products and services at any moment and without prior notice.
EXCHANGES AND RETURNS
You have 30 days after your purchase to exchange / return an item by registered mail to:
Home & Patio, Lda
Largo da Fontinha 26, R/C
4935-116 Viana do Castelo
The refund will be processed after receiving the returned items and respective evaluation by the Quality Department using the same payment method used when purchasing.
The shipping cost of return or exchange will be borne to you, even if the purchase was made during a free shipping campaign. You should ensure that the product will be correctly packaged, with a document identifying the order and product, in good state and with all the original elements included in the package that you have received from Plantpatio. You will also be responsible for the good state of the product during its transportation until received by Plantpatio.
Plantpatio will return the value of the product purchase once confirmed that all return instructions were correctly applied and that the product is in good state. In any case, Plantpatio reserves the right to deduct in the return value the amount that reflects the loss of value of the product should it have reduced or the product manipulation led to a loss in value.
For returns due to production defects or transportation damage, a mail with the required information for the return must be received by Plantpatio, who will bear the cost of return and provide a new product without any additional cost as per available product stock and value.
For exchanges, the above process applies, however, instead of the value reimbursement, Plantpatio will provide you with a credit to use on the website.
Please contact us regarding instructions for returns and exchanges.
Our plant pots and accessories have a warranty period of 2 years. This period is considered from the date of the invoice and can only be exercised upon presentation of the warranty certificate and / or proof of purchase (invoice) duly completed.
Parts with defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, mishandling, infiltration of moisture / liquids, use of non-original accessories and technical interventions by unauthorized personnel are considered outside the warranty conditions.
Plantpatio is committed to protecting your privacy and making your shopping experience as pleasant as possible. This declaration is only applicable to the Plantpatio website, regulating the collection and processing of our customers personal data. By browsing the Plantpatio website, you are accepting the practices described in this statement.
All content presented on this website is the exclusive property of Plantpatio.
APPLICABLE LAW AND COMPETENCE
Portuguese law applies to these General Sales Conditions. In the absence of resolution by agreement of the parties, any dispute arising from the General Conditions of Salementioned above will be submitted to the competent Portuguese court.
COLLECTION OF YOUR PERSONAL DATA
Your data is collected for two reasons:
1st. Processing your order
2nd. Providing better service
We, or our delivery partners, will send you emails and SMSs (when applicable) to keep you updated on the status of your orders.
Personal data collected by Plantpatio
1 – E-mail address;
2 – Name;
3 – Address (es): Home and / or work;
4 – Telephone Number;
5 – Country and / or City
USE OF YOUR PERSONAL DATA
Plantpatio collects and uses your personal data to manage the www.plantpatio.com website and to provide you with services that have been requested. Your personal data is also used to inform you of new products and / or services available on our page and from our affiliates. You can also be contacted through questionnaires and surveys, to have your opinion about the services provided or about new services that we may come to offer.
Plantpatio does not sell or make its customers data available to third parties. However, you may be contacted on behalf of business partners about certain offers that may be of interest to you. In these cases, the personal data that identifies you (name, email, address and telephone number) will not be transferred to third parties, but shared with
partners who will help us to develop statistical analysis (via email or letter), customer service or deliveries / collections. All of these intermediary partners are prohibited from using your data for purposes other than those listed above and are also obliged to maintain their confidentiality.
Plantpatio does not use or disclose personal information without your explicit consent.
Plantpatio keeps a record of the pages that our customers visit within the website www.plantpatio.com to determine which services / products are most requested. The data collected is used to provide targeted services to customers who demonstrate an interest in certain areas of our site / product.
Plantpatio only provides your information, without your consent, if required by law or if in good faith you believe that this action is necessary:
(a) According to some law decrees or legal notices on Plantpatio’s website;
(b) Protect and defend Plantpatio’s rights and property;
(c) Take action under special circumstances to protect users of www.plantpatio.com or the general public.
SECURITY OF YOUR PERSONAL DATA
Plantpatio keeps the personal information you provide to us on servers that are in a safe environment, protected from unauthorized access, use or disclosure.
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